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Phones down right now? Ring us instead. A ticket is the right way to report something that can wait. If your phones are not working, calling is faster — a person answers in about 13 seconds on average.
0800 NZVOIP
Phones open Monday to Friday, 7am to 6pm.
The more of this we have up front, the fewer emails it takes to sort out.
It starts with 89 and is on your invoice. It lets us find you straight away instead of asking.
Tell us the phone number, extension or site affected, rather than just “the phones”.
And whether it is every call or only some. That usually tells us where to look first.
Your ticket goes straight to our support team and you will get an email confirming it. We come back to you by email, or ring you if that is quicker. How quickly we respond depends on your support contract — if you are not sure what yours covers, ask us and we will tell you.
