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Kiwi VoIP × HubSpot
Send and receive SMS on your own dedicated business number, without leaving HubSpot. Every message is saved on the customer’s record, so your whole team can see the conversation — not just the person whose mobile it landed on.
New Zealand owned and supported. Works with HubSpot Starter, Professional and Enterprise.
Your own number
Every business we set up gets its own dedicated number — not shared with anyone else, and not a code your customers have to squint at. It behaves like a normal number, because it is one.
One number, one business. Nobody else sends from it and nobody else receives on it.
Replies come straight into HubSpot and land on the right customer record automatically.
It’s a real number. If a customer would rather talk than type, they just press dial.
Customers can save it as your business, so your next text shows up with your name on it.
Most teams already text customers — from a personal mobile, a spare handset in a drawer, or a separate app nobody else can see. It works right up until the person who sent it is on leave, or a customer says “but I replied to that”.
Text from a contact, a deal, or a support ticket — wherever you already are in HubSpot.
Customer replies land on their record automatically, and the right person gets emailed.
Appointment reminders, booking confirmations and job updates straight from a workflow.
Messages are stored on your HubSpot records, alongside every other customer interaction.
Open the customer’s record and use the Send SMS panel. Their number is filled in for you.
It arrives from your business number — the one they may already have saved.
Saved on their record, attached to the deal or ticket, and emailed to whoever owns it.
The same panel appears wherever your people already work, so nobody has to learn a new tool.
Quick one-off messages to a customer, straight from their record.
Chase a quote or confirm a booking. The deal owner is emailed when the customer replies.
Text a customer about their job, with the whole thread visible on the ticket. Optional.
Automatic reminders and confirmations, triggered by whatever you already track.
Simple and per-message. The HubSpot integration itself costs nothing.
Messages over 160 characters are sent as multiple parts and charged accordingly. Prices exclude GST.
You get a dedicated SMS number as part of the service — it’s yours and isn’t shared with any other business. It’s a real New Zealand number, so customers can save it, text it, and ring it. If you’re already a Kiwi VoIP customer we’ll sort this out on your existing account.
Yes. Replies come back into HubSpot automatically and are saved on the customer’s record. If the message relates to an open deal or support ticket, the person who owns it gets an email so nothing sits unanswered.
No. It works with Starter, Professional and Enterprise. The help desk features need Service Hub, but everything else works on any plan.
Everyone in your HubSpot. There’s no per-user charge — the $7 monthly fee covers the number, and your whole team sends from it.
We do the setup with you. If you already have a Kiwi VoIP account it’s usually quick; if we’re provisioning a new number it depends on how fast that comes through. We’ll give you a straight answer on the call.
This is built for one-to-one conversations and automated reminders rather than mass marketing campaigns. If bulk marketing is what you’re after, tell us on the call and we’ll point you in the right direction.
In your HubSpot, on the customer’s record, the same as an email or a call note. You can see the full history from the contact, the deal or the ticket.
No. Your messages go between your HubSpot and your own number. Nothing is shared with other customers, and your number isn’t used by anyone else.
Fifteen minutes is enough to show you the whole thing — sending, replies, and how it looks on a customer record. No obligation, and no pushy follow-up.
Book a demo
Prefer email? helpdesk@kiwivoip.co.nz
