VoIP stands for Voice over Internet Protocol. VoIP phone service (sometimes referred to as broadband phone service or digital phone service) is a phone service that operates by using your high-speed Internet connection. There are two types of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone, an app on mobile devices, or a softphone client on a computer (via a headset with a microphone). As opposed to traditional landlines, VoIP uses your phone or computer to call the number via the Internet. The call is converted to data packets and sent over the Internet instead of through the copper wires that make up a standard PSTN network.

The quality of VoIP voice has dramatically improved over the past few years. Currently, VoIP calls have voice quality that is at or above the quality of a landline phone.

Please note, though, that voice clarity can differ from provider to provider, and usually depends on the speed (and quality) of your broadband connection. If you want to find out whether or not your current broadband connection supports VoIP, test your connection via our speed test.

No, you do not need a computer for phone-based VoIP services. However, you do need an existing broadband Internet connection. You can also purchase a dedicated IP phone; but this is not necessary, as most providers offer a BYOD option. An ATA  can be connected to your existing phone to a high-speed internet connection. With a computer, one can manage and use different features offered by the provider, but owning a computer is not required for VoIP service.

VoIP or broadband phone service can help you save up to 60% on your monthly phone bill. Kiwi VoIP offer many features which are covered in the monthly fee, such as voicemail , caller ID , conference calling , and call waiting . Kiwi VoIP offer long-distance with their plans, which saves customers the trouble of having to purchase long-distance phone cards. Furthermore, Kiwi VoIP offer unlimited calling to other subscribers on the same service, allowing you to talk to those users for as long as you wish at no additional cost.

VoIP service is best suited for you if you can relate with any of the following comments:

• “I have a high-speed internet connection and would like to lower my phone bills.”
• “I make expensive long-distance or international calls and would like to reduce those costs.”
• “I run a small business and phone bills are a significant part of my overhead.”
• “I like the convenience of taking my number with me as I travel anywhere in the world.”
• “I’d like to utilize attractive features such as conference calling, choice of any area code, voice mail, caller ID, call waiting, etc.”
• “I’m frustrated with excessive taxes and long-distance company monopolies.”
• “I live outside the U.S. but I need a local NYC number for my business.”

Kiwi VoIP allows number portability , so you can use the same number you had with your traditional phone provider. There is a $20 porting (one off) charge for a local number and $25 for a Tollfree number. Also, you should be aware that number portability is not instant, and can take up to 10 days.