Home / Contact Us / Terms & Conditions – Business Messaging Service
Kiwi VoIP provides a Business Messaging Number that allows you to:
Send SMS messages to New Zealand mobile numbers.
Receive SMS messages from New Zealand mobile numbers.
The service is delivered over our secure New Zealand infrastructure.
The service is not linked to a SIM card.
Each Business Messaging Number costs $7.00 + GST per month.
Charged in advance, pro-rated if activated mid-billing cycle.
Outbound SMS are charged at $0.15 + GST per SMS, per recipient.
A “message” is defined as follows:
GSM-7 encoding (standard text – English, numbers, symbols):
Up to 160 characters = 1 SMS.
More than 160 characters are split into blocks of 153 characters, with each block counted and charged as 1 SMS.
Example: a 300-character SMS = 2 messages charged ($0.30).
UCS-2 encoding (messages with special characters, e.g. emoji, Chinese, Te Reo macrons):
Up to 70 characters = 1 SMS.
More than 70 characters are split into blocks of 67 characters, with each block counted and charged as 1 SMS.
Example: a 150-character message with emoji = 3 messages charged ($0.45).
Multiple recipients:
If a single message is sent to multiple recipients, each copy is charged separately.
Example: 1 message to 10 recipients = 10 × $0.15 = $1.50.
Inbound SMS are free of charge up to 1,000 per Business Messaging Number, per month.
If you expect to exceed this limit, additional charges may apply (price on application).
Long messages are reassembled by the recipient’s device but charged in full per segment.
Delivery reports (DLRs), MMS, and SMPP are not supported.
Outbound messaging is subject to rate limits:
100 messages per hour
500 messages per day
You agree not to use the service for:
Sending spam or unsolicited marketing.
Premium or charge-back SMS services.
Reselling third-party content.
Any unlawful, harmful, offensive, or misleading communication.
Outbound messages are limited to:
100 per hour and 500 per day (per number).
All outbound messages are subject to automated fraud checks.
Standard SMS supports up to 160 characters per message (longer messages are split and counted as multiple SMS).
SMS containing special characters (e.g. emoji or non-Latin scripts) support up to 70 characters per message (longer messages are split).
Inbound SMS delivery is highly reliable but not 100% guaranteed.
You are responsible for all use of your account and ensuring no unauthorised access.
You must comply with all New Zealand laws, including the Privacy Act 2020 and anti-spam regulations.
You indemnify Kiwi VoIP for any loss resulting from misuse of the service.
We collect and handle personal information in line with our Privacy Policy.
By using this service, you consent to us handling personal information required to deliver the service.
Pricing or terms may change with at least 30 days’ notice.
You may cancel your service with 30 days’ written notice.
All fees up to the date of cancellation remain payable.
