Keep your numbers, keep your handsets where we can, and stop paying maintenance on hardware from 2009.
Home / Replace an NEC or Panasonic phone system
Still running an NEC or Panasonic system? You are probably paying maintenance on hardware installed a decade ago, on copper lines Chorus is switching off, with a technician who has to drive to site to change a greeting.
You do not have to start again. Your numbers come with you, a lot of your handsets can stay, and the new system runs on the internet you already have.
Most of the NEC SV8100s, SL1100s and Panasonic KX systems still running in New Zealand were installed between 2008 and 2015. They were good systems. Three things have caught up with them.
Chorus is progressively switching off its copper network. Systems built around ISDN and analogue lines need converting or replacing.
Cards get harder to find, technicians who know the platform are retiring, and a site visit is needed for changes you should be able to make yourself.
A system designed when everyone sat at a desk phone struggles with people working from home, on the road, or across two sites.
Every number ports across, including your main line and any 0800. Nothing on your signage, vehicles or invoices needs reprinting. Porting is $20 per number.
If your phones are IP and standards-compliant, many can be reconfigured onto the new system. Older digital handsets cannot, but an adapter keeps analogue devices working. Send us the model and we will tell you straight.
Extensions, hunt groups, after-hours routing and menus get rebuilt as they are, unless you want them improved while we are in there.
If the building is already wired for data, the phones use it. No new cabling in most sites.
Model, how many extensions, how many calls at once, what is plugged into the lines. Usually a phone call and a photo of the cabinet.
The new system is configured and tested while the old one keeps running. Nothing is switched until it works.
Porting is scheduled for a time that suits. The old service runs until the port completes, so there is no gap.
Our founder has been looking after New Zealand phone systems since 2001, and Kiwi VoIP has done it as a company since 2007. We have replaced a lot of these.
The top partner tier, with 3CX Advanced Certified engineers. We host it, configure it and support it.
System and trunks on one account and one invoice, instead of a phone company and a PBX company blaming each other.
Measured on our own 3CX system across the support team in 2026. No IVR maze, no offshore call centre.
No. Every number ports across for a one-off $20 each, and your old service keeps working until the port completes.
Often. Standards-compliant IP phones can usually be reconfigured. Older digital handsets tied to the NEC or Panasonic cannot, but analogue devices work with an adapter. Send us the model and we will confirm before you spend anything.
Tell us what else is on the lines before we switch anything. Monitored alarms, lift phones and some older EFTPOS terminals were built for analogue copper and need planning for. Better sorted in advance than discovered afterwards.
No. The new system can run alongside the old one while you move people across, which suits sites that cannot afford any downtime.
3CX is licensed per system per year rather than per user, so adding staff does not automatically cost more. Send us your current phone bill and maintenance invoice and we will show you the comparison.
No. Our services are month to month.
Tell us the model and roughly how many extensions, and we will tell you what replacing it involves and what it costs. No obligation.
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