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We have been a 3CX partner since long before most people had heard of it. Platinum Partner status, 3CX Advanced Certified engineers, and we host it, configure it and answer the phone when it needs attention.
See what 3CX AI does Book a demo
Cloud-hosted, on-premise or hybrid. Priced per system, not per user.
3CX has spent the last two years building AI into the phone system itself. Most of it is genuinely useful rather than a gimmick, and all of it is available now.
Answers, works out what the caller wants and routes them, 24 hours a day. Not a press-one-for-sales menu — it understands what people actually say. Takes the pressure off a small office.
Tells you who is calling and why before you answer, on Windows, Android, iOS and the web client. You decide whether it is worth interrupting what you are doing.
Goes further than routing. Listens to the problem, searches your knowledge sources, gives a useful answer, and only involves a person when it needs to.
Calls transcribed and summarised. Choose your provider, or run it locally on your own hardware so recordings never leave the building.
A dedicated machine handling the AI workload for your system, so transcription and AI features stay in house. Matters if you have privacy or compliance obligations.
Sentiment scored by call, agent, queue and ring group, automatic call summaries so nobody replays a recording, and dashboards comparing queue wait times against how the caller actually felt.
3CX now speaks MCP, so external AI assistants can work with your phone system directly. This is the plumbing for automating things nobody has thought of yet.
3CX is a product. What you actually need is someone to size it, host it, connect it to your numbers and pick up the phone when something is wrong.
The top partner tier, and our engineers hold 3CX Advanced Certification. When something needs escalating to 3CX, we are not waiting in a queue with everyone else.
Cloud-hosted in our data centres, on your own hardware, or a hybrid. We will tell you honestly which suits your site rather than which suits us.
Your phone system and the lines behind it on one account and one invoice, instead of a PBX vendor and a telco blaming each other.
Measured on our own 3CX system across the support team in 2026. We run the product we sell you.
Beyond the AI, 3CX is a complete phone system, used by more than 350,000 businesses worldwide. The short version of a very long feature list:
Web client, Windows desktop, Android and iOS. Your extension follows you to the ute, the site office or home.
Queues, switchboard, wallboards, call recording, monitoring and reporting for managers.
Website chat, Facebook Messenger and business texting landing in the same interface as your calls.
Keep Teams for chat, route the calls through 3CX, and keep staff off expensive Microsoft calling plans.
HubSpot, Salesforce, Dynamics, Freshdesk and others. Calls logged against the customer record automatically.
Take business calls hands free from the ute. Voicemail on the dashboard, and Siri to send messages through 3CX.
Up to 250 participants with no time limit, screen share, recording and a whiteboard. Built in, with no separate subscription.
4.9 stars from more than 240 Google reviews. Read more of them.
★★★★★
crystal Stankovich-Te Ua
3 days ago
Great service and support from Mia and the Kiwi VoIP team. They helped us transition to a new phone system and are always there when we need urgent assistance.
Rohita D
12 weeks ago
Everything was set up for our school almost instantly, without any delays or glitches. We are genuinely happy to support a local business.
Phil Ramsey
11 weeks ago
These guys went the extra mile for an incredibly fast n seamless setup. Cheers guys
3CX is licensed per system on an annual basis rather than per user, so adding staff does not automatically increase the licence. What you pay depends on the edition and how many simultaneous calls you need. Tell us your headcount and how busy the phones get and we will price it properly.
Not necessarily. The AI Receptionist earns its keep if you are missing calls out of hours or have one person covering reception. If your phones are already answered promptly, transcription and call screening are the more useful parts.
Yes. 3CX supports running AI transcription locally on your own hardware rather than sending recordings to a cloud provider, which matters if you have privacy or compliance obligations.
Yes. We port your numbers across and your existing service keeps working until the switch.
Usually. 3CX works with standards-compliant IP phones including Yealink, which is what we supply. Send us the make and model and we will confirm.
Yes. Staff keep Teams for chat and meetings while calls route through 3CX, which usually costs a lot less than putting everyone on a Microsoft calling plan.
Yes, two ways. Start a free one month trial and have a look yourself, or we will set up a demo system and walk your team through it.
If you would rather have a look before talking to anyone, start a one month free trial of the full system. Set it up yourself, or tell us and we will do it with you.
Start a free 3CX trial Have us set it up
The trial is the full system with every feature switched on. When you are ready to licence it, we can look after that and host it for you.
Tell us how many staff you have and what your current system cannot do. We will show you 3CX doing it, and be straight about whether the AI features are worth it for a business your size.
Book a demo Call 0800 NZVOIP
