Home / Support / Local number Porting
Modified on October 10, 2021
You can bring your current local number to Kiwi VoIP. You should note that when a number is ported any associated service with the number could be disconnected*, so you may need to check with the current service provider if you are unsure of the effect porting will have on any service you still require. Once the porting is complete^, we recommend that you contact your previous service provider to ensure that you will no longer be billed for any of their services that you no longer require.
If you have any linked numbers or ’stepper’ lines associated with the number you wish to port then please contact your current provider and ask for these to be detached from your number port or cancelled. You may also port these additional lines over to Kiwi VoIP if you wish. The porting process will fail if you port a number that is still linked to another number that is not being ported, which will cause further delays for the number transfer request.
*Commonly broadband connections are associated with a phone number, so these will be disconnected if the associated number is ported away. ^We are only able to port active numbers, so please do not request cancellation until the number port is complete.
In the unlikely event that you need to move your number away from kiwivoip please contact email@example.com and we will provide the information you need to provide to your gaining service provider for the port to be successfully approved.