Home / Support / Call Queuing Setup
Modified on October 10, 2021
Long wait times mean abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming calls are directed to a pilot number. Using the CloudPBX you can set the position in the queue announcement frequencies, maximum number of callers in queue and a variety of time out values.
Go one step further and link CloudPBX Auto Attendant to your advertised number to easily direct calls to sales, support or the finance group for example, providing a feature to your callers normally only available to large call centres.
If for whatever reason your agents are unable to answer the calls, you can redirect to a call forwarding, simultaneous ring or even just prompt to leave a voicemail message.