Does your phone system create the right first impression?
For many businesses their phone system is a customerâ€™s first point of contact and often a repeated source of frustration. Many businesses have compromised on their phone system due to the high costs of getting a phone system that does everything you require; the end result is that your customers are left with a very poor first impression.
Another major benefit is the functionality of a PBX.
Some PBX systems are clearly made for low-end needs. Others are powerful business tools that will increase productivity, improve customer satisfaction, enhance the companyâ€™s image and keep long term costs under control.
If you are truly serious about your business, you should look for the following things in your PBX system:
Minimum Feature Set
- ACD queuing
- Dynamic agent presence
- Distributed call routing
- Follow-me calling
- Centralized voice mail
- Transfers between extensions
- Simplified web-based system management
- Auto-attendant with custom greetings
- Company directory accessible by first or last name
- Selectable music or custom information on hold
- Integrated conferencing
Features Important for Some Situations
- Skills-based call routing
- “Never-full” voicemail
- Voice and fax mail notifications
- Web and email delivery of voice messages
- Real-time system and queue monitoring
- Detailed system and queue logs
- Multiple number, multiple ID system entry
- DID – Direct Inward Dial
- Geographic call distribution
|Asterisk Call Features|
It allows your enterprise to leverage existing data network infrastructure to deliver robust telephony features, brings significant savings on toll calls, simplifies wiring and eases management and maintenance.
For large companies, VoIP also offers some very unique possibilities. Some larger companies are already utilizing the technology by conducting all intra-office calls through a VoIP network. Because the quality of sound is comparable to and in some cases surpasses that of analog service, some international companies are using VoIP to route international calls through the branch of their company nearest the call’s destination and then completing it on an analog system. This allows them to pay local rates internationally and still utilize the same intra-office VoIP network that they would if they were calling someone in the next cubicle over.
As with residential VoIP the immediate benefit to business VoIP is call-cost savings. Analysis of your current calling records will show your calling patterns and from there a decision may be determined as to which VoIP Service Provider (VSP) offers your business the best savings.
Eg. The majority of your monthly calls are to mobiles. VoIP Service Provider A offers a business solution with outstanding calls to mobile rates.
Or the majority of your monthly calls are international and STD. VoIP Service Provider B offers a business solution with attractive international and STD rates.
Here at KiwiVoIP we “Broker” a solution for your business that ensures you are getting the best call savings possible. Everyday KiwiVoIP uses the services of the (VSP’s) we recommend and on a daily basis we monitor not just the quality of the VoIP service provided but also the service and support offered by those Providers.
There is now over 180 (VSP’s) throughout NZ. We do the comparisions to find the best deals, our Technicians work with the (VSP’s) and know their Networks and remember KiwiVoIP has been working with VoIP since day one back in 2003, so we know who best to provide the VoIP services for your business. We have first hand experience and we use it ourselves.
VoIP offers these features in an IP-PBX at a cost well below that of traditional PBX. And VoIP offers them in many different ways.
1) The Hosted IP-PBX
Instead of buying PBX equipment, users contract for PBX services from a hosted IP-PBX service provider. The central functions of a hosted PBX service are similar to those of hardware PBX systems installed at the user’s premises. The main difference is that hosted PBX customers don’t buy, install, or maintain any PBX equipment. Instead, the PBX equipment is kept by the service provider, who then shares access to the system among many users (customers).
Hosted IP-PBX systems can handle far more capacity than customer premise equipment (CPE) and give companies the ability to scale as the company needs change. CPE systems typically have a smaller number of incoming lines than user extensions. When traffic is high, these PBX systems can ring busy. A hosted IP-PBX has a lot more available lines and can handle a much higher number of calls. In addition, hardware PBX buyers often are on a tight budget and buy small systems that can’t grow as the company grows. There is no capital outlay for hosted IP-PBX services, and extensions can be added (or deleted) as need change. Hosted IP-PBX customers pay only for what they need.
There are a wide variety of other advantages that a hosted system has over premise equipment. The most important of these benefits is the ability to route calls to any phone, anywhere in the world, rather than just to phones wired directly to the PBX inside an office environment. To discuss this and the other major advantages of a hosted PBX system which include much lower entry cost, lower support costs, ease of management, greater flexibility, and dramatically improved scalability then please “contact” to talk to one of our consultants.
What is Asterisk? Asterisk is an insanely powerful, open source VoIP telephony toolkit (server software) that runs on virtually any platform. It allows for the management of VoIP services for business through a rich and flexible feature set and in more powerful ways than the most expensive PBX (public branch exchange). For example, it can serve as a gateway from a VoIP service to your copper phone lines,interconnect with E1 ISDN, forward calls to mobile devices, allow creation of VoIP connections to anyone on the Internet, manage voicemail, prompts, Conference Bridging, Call Queuing, and Call Detail Records. … a virtually limitless capability depending on how far you want to take it.
Level of Difficulty: High
Although Asterisk is easy to use once installed and configured, the installation must be throughly planned and experience is essential. The configuration of Asterisk, management of extensions, creation of dial plans, establishment of individual Voicemail, intergration of the (IVR) etc are very time consuming tasks. Only use Asterisk installation professionals for the configuration and installation of Asterisk into your organisation. KiwiVoIP’s Asterisk support staff have been contacted to help sort out installations that needn’t have become a disaster if only the installer had the required knowledge. It’s been proved! Not all IT professionals can set up Asterisk correctly. Don’t let inexperienced installers allow your installation to turn into one of trial and error. The cost of fixing the problems as you go will be much higher. Get the right advice before you install.
KiwiVoIP Technicians are experienced Asterisk installers for small, medium and large business. We use Asterisk every day. Our experience is your advantage. From consultation to full install, ongoing support and maintainence, talk to one of our Asterisk Technicians about your Companies telephony needs. KiwiVoIP’s Asterisk Consultation, support and installation fees are $150.00 including GST per hour.
The first 10 minutes of all our consultations are free of charge. Should you purchase an Asterisk software and hardware solution install from KiwiVoIP, your initial consultation fees will be waived. All Hardware quotes are free of charge.
|Traditional Telephony Interoperability|