Kiwi VoIP is now a proud 3CX Platinum Partner

As New Zealands oldest 3CX partner we have been working hard to become a Platinum Partner. 

3CX is an award-winning IP phone system used by many top companies worldwide such as: Ray White, Unichem Pharmacies, Boeing, Hugo Boss, City of Vienna, McDonalds, Wilson Sports, Harley Davidson, and MIT. 3CX phone systems can be deployed on-site like a tradition PBX complete with IP phones and landlines as well as the ability to support remote and home workers with ease. The 3CX system can also be cloud-hosted which removes the on-premise expense of installing a phone system and making the system more resilient to disasters and local power issues.

Kiwi VoIP specializes in cloud-hosted PBX’s as well as on-premise and hybrid solutions giving our customers the flexibility they need to solve any deployment scenario. Our technicians and engineers are 3CX advanced certified and we have a close working relationship with the 3CX team so we can completely support our valued clients.

 

Increase Productivity and Empower Employees With UC

You have a problem: You know your employees are working hard, putting in long hours and giving everything they have to your company, but you aren’t seeing results in productivity and profit that you need to keep growing. So what is holding your workers back?
If you are still relying on a legacy, wire-based phone system, chances are your employees currently lack the business communications tools they need to perform optimally. As an executive, your responsibility is to put your employees in the best possible situation to succeed, and one of the most effective ways to do this is by deploying a sophisticated software-based phone system with unified communications (UC) features, such as:
Presence

When employees have the ability to view colleagues’ statuses, they can avoid wasting time attempting to reach those who are offline or otherwise unavailable. With presence, your employees know immediately who is reachable and on what communications channels.
Mobility

UC solutions allow your employees to take their company extension with them anywhere they go, so they’ll never miss important client calls that come into their office phone. Additionally, rather than having to keep track of various mobile phone numbers, mobile solutions make life easier for office workers by allowing them to simply take a quick peek at a company directory and a 3-digit extension to reach colleagues no matter where they are.
Unified Messaging

With UC, all voicemails, emails and faxes can be delivered to a single inbox that can be reached without having to call into a cumbersome company system. So rather than having to check for important messages in several different places, employees can get the information they need delivered to one easy-to-access location.
UC does more than improve productivity in the office; it also makes life easier and increases job satisfaction for workers when they feel empowered to do their jobs to the best of their ability.

3CX Phone System v12.5 Beta – Important Change – New Port Numbers

With the release of 3CX Phone System v12.5 Beta, changes have been made to the port numbers making the deployment of 3CX Phone System much simpler. For a correct operation of 3CX Phone System, administrators should forward the correct new port numbers and make the following changes:

HTTP and HTTPS Port Changes

The ports previously used for HTTP and HTTPS were port 5000 for HTTP and port 5001 for HTTPS. This change affects Phone Provisioning URLs, access to all websites (Management Console and Reporter), and Presence in 3CX Bridges. The new ports are:

  • Port 5000 becomes port 80 for HTTP.
  • Port 5001 becomes port 443 for HTTPS.

The Phone Provisioning URLs need to be updated by simply removing port 5000 from the URL. For example:

  • The provisioning link in V12: http://example.3cx.com:5000/provisioning/{randomfoldername}

Becomes:

  • The provisioning link in V12.5: http://example.3cx.com/provisioning/{randomfoldername}

Since the Provisioning link has been modified, 3CXPhone Clients need to be re-provisioned otherwise they will not be able to connect to 3CX Web Presence Servers. To avoid these issues, access the 3CX Management console, click the Extensions node, select all the extensions in the list and click “Send Welcome Email” button.

3CX Bridge Presence URL

From the management console:

  1. Expand the “Bridges” node.
  2. Click on each bridge which has 3CX Presence enabled and navigate to the “3CX Presence” tab.
  3. In the “Receive Presence Information” sectionremove port :5000 or :5001 from the URL.

For example:

  • http://example.3cx.com:5000/MyPhone/MPWebService.asmx

Becomes

  • http://example.3cx.com/MyPhone/MPWebService.asmx

Media Server Ports

The port ranges for Media (voice and video) have changed. Administrators need to edit their firewall rules and forward the following range of ports: 9000-9199 UDP Only (Total of 200 ports) .
Ports 9000-9099 will be used to transmit media for SIP VoIP Calls, whilst ports 9100-9199 are used to transmit media for WebRTC VoIP Calls.

HTTPS Certificates

From Version 12.5 and higher, any certificates generated at installation time can be backed up and restored using the 3CX Backup and Restore tool. This way administrators can ensure that client certificates remain the same.

x86 Installations

3CX Phone System can only be installed on x64 based Windows Operating Systems. Support for x86 has dropped.

Winforms Removed

The 3CX Winforms Management Console has been removed from the 3CX Phone System installation. This is deprecated. 3CX Management Console is Web Based only from now on.

Yealink T46P now available!!

We are proud to be one of the first here in NZ to have completed our testing  of the Yealink T46P.  We now have these units forsale at a special of $349.00.

Welcome Glass Tower from CHCH

Tanya from Glass Tower asked for our help with her phones and to provide new hardware.    We were pleased to provide her the new Yealink W52P and handsets.

Another great customer.

Welcome Touch Marketing to Kiwi VoIP

We received a SOS from Touch Marketing this week.  All installed and up and running (HSNS still to install).  Here is what the client had to say.  Makes us feel all warm and fuzzy

“We were in a mess with our Voip phone system through a poor supplier (unnamed) I contacted Kiwi Voip and Nick called in to see us. While he was there he sorted out our phones and then provided a competitive quote to install new equipment and move us to a more efficient network. He is patient, reliable and listens to his clients needs. The phones are all working well and our Internet speed has doubled and we are still on ADSL awaiting a HSNS connection through Nick next week I highly recommend his services. Craig Touch Marketing Ltd Auckland”