3CX V15 – Update 5 3CX Linux Final, More Admin Time Savings

Update 5 brings the final release of 3CX for Linux which now has complete feature parity with the Windows version. We’ve also added further automation of the day to day management of 3CX as well as made it easier to host 3CX on leading cloud providers.

Auto Updates / Backups / Restores

A host of management tasks can now be done completely automatically or with just a few clicks:

Backups can now be automatically taken and copied to a Google Drive account.
Automatically restores backups to another instance if you have failover configured (Requires PRO or ENT).
Failover is much easier to configure.
Operating System Security updates are installed automatically (in case of Debian for 3CX).
Installs 3CX field tested product updates automatically.
New, tested phone firmwares are automatically downloaded for easy one click network wide installation (automatic alerts if phones have outdated firmware).
A Labs feature allows you to test upcoming updates that have been released in beta.
Digital receptionists can be configured as a Wake-Up Call Service extension.
Other improvements:

Easy configuration of a Gmail or Office 365 account for notification emails sent by the PBX.
DID source identification has been improved reducing DID configuration.
Windows and Mac clients are now bundled with the main install.
Chat messages are now automatically pushed to iOS and Android clients.
Known issues:

Users upgrading from V14 with custom welcome email templates will loose these changes on restore.
Changes were made to the inbuilt Snom and Yealink templates. Users with custom templates need to update their templates
When using Google drive as a backup location you might encounter this exception “Google.GoogleApiException: Google.Apis.Requests.RequestError Insufficient permissions for the specified parent. [403]”. Share the folder and set access to “is owner” or “can organize, add and edit”
Linux version does not include ODBC and LDAP. We have no plans to add these for the time being.
Reports on Linux cannot be saved in PDF format. We will be adding this feature in the next update. In the meantime use HTML format.
Download links & Documentation

 

Kiwi VoIP is now a proud 3CX Platinum Partner

As New Zealands oldest 3CX partner we have been working hard to become a Platinum Partner. 

3CX is an award-winning IP phone system used by many top companies worldwide such as: Ray White, Unichem Pharmacies, Boeing, Hugo Boss, City of Vienna, McDonalds, Wilson Sports, Harley Davidson, and MIT. 3CX phone systems can be deployed on-site like a tradition PBX complete with IP phones and landlines as well as the ability to support remote and home workers with ease. The 3CX system can also be cloud-hosted which removes the on-premise expense of installing a phone system and making the system more resilient to disasters and local power issues.

Kiwi VoIP specializes in cloud-hosted PBX’s as well as on-premise and hybrid solutions giving our customers the flexibility they need to solve any deployment scenario. Our technicians and engineers are 3CX advanced certified and we have a close working relationship with the 3CX team so we can completely support our valued clients.

 

Increase Productivity and Empower Employees With UC

You have a problem: You know your employees are working hard, putting in long hours and giving everything they have to your company, but you aren’t seeing results in productivity and profit that you need to keep growing. So what is holding your workers back?
If you are still relying on a legacy, wire-based phone system, chances are your employees currently lack the business communications tools they need to perform optimally. As an executive, your responsibility is to put your employees in the best possible situation to succeed, and one of the most effective ways to do this is by deploying a sophisticated software-based phone system with unified communications (UC) features, such as:
Presence

When employees have the ability to view colleagues’ statuses, they can avoid wasting time attempting to reach those who are offline or otherwise unavailable. With presence, your employees know immediately who is reachable and on what communications channels.
Mobility

UC solutions allow your employees to take their company extension with them anywhere they go, so they’ll never miss important client calls that come into their office phone. Additionally, rather than having to keep track of various mobile phone numbers, mobile solutions make life easier for office workers by allowing them to simply take a quick peek at a company directory and a 3-digit extension to reach colleagues no matter where they are.
Unified Messaging

With UC, all voicemails, emails and faxes can be delivered to a single inbox that can be reached without having to call into a cumbersome company system. So rather than having to check for important messages in several different places, employees can get the information they need delivered to one easy-to-access location.
UC does more than improve productivity in the office; it also makes life easier and increases job satisfaction for workers when they feel empowered to do their jobs to the best of their ability.

3CX Phone System v12.5 Beta – Important Change – New Port Numbers

With the release of 3CX Phone System v12.5 Beta, changes have been made to the port numbers making the deployment of 3CX Phone System much simpler. For a correct operation of 3CX Phone System, administrators should forward the correct new port numbers and make the following changes:

HTTP and HTTPS Port Changes

The ports previously used for HTTP and HTTPS were port 5000 for HTTP and port 5001 for HTTPS. This change affects Phone Provisioning URLs, access to all websites (Management Console and Reporter), and Presence in 3CX Bridges. The new ports are:

  • Port 5000 becomes port 80 for HTTP.
  • Port 5001 becomes port 443 for HTTPS.

The Phone Provisioning URLs need to be updated by simply removing port 5000 from the URL. For example:

  • The provisioning link in V12: http://example.3cx.com:5000/provisioning/{randomfoldername}

Becomes:

  • The provisioning link in V12.5: http://example.3cx.com/provisioning/{randomfoldername}

Since the Provisioning link has been modified, 3CXPhone Clients need to be re-provisioned otherwise they will not be able to connect to 3CX Web Presence Servers. To avoid these issues, access the 3CX Management console, click the Extensions node, select all the extensions in the list and click “Send Welcome Email” button.

3CX Bridge Presence URL

From the management console:

  1. Expand the “Bridges” node.
  2. Click on each bridge which has 3CX Presence enabled and navigate to the “3CX Presence” tab.
  3. In the “Receive Presence Information” sectionremove port :5000 or :5001 from the URL.

For example:

  • http://example.3cx.com:5000/MyPhone/MPWebService.asmx

Becomes

  • http://example.3cx.com/MyPhone/MPWebService.asmx

Media Server Ports

The port ranges for Media (voice and video) have changed. Administrators need to edit their firewall rules and forward the following range of ports: 9000-9199 UDP Only (Total of 200 ports) .
Ports 9000-9099 will be used to transmit media for SIP VoIP Calls, whilst ports 9100-9199 are used to transmit media for WebRTC VoIP Calls.

HTTPS Certificates

From Version 12.5 and higher, any certificates generated at installation time can be backed up and restored using the 3CX Backup and Restore tool. This way administrators can ensure that client certificates remain the same.

x86 Installations

3CX Phone System can only be installed on x64 based Windows Operating Systems. Support for x86 has dropped.

Winforms Removed

The 3CX Winforms Management Console has been removed from the 3CX Phone System installation. This is deprecated. 3CX Management Console is Web Based only from now on.

3CX Phone System Version 12 Alpha Available!

We’re excited to announce the launch of the Alpha build of 3CX Phone System Version 12 which features a new unified, multi-platform client, 3CXPhone.

3CX MyPhone and the separate SIP clients have been replaced and merged into a single 3CXPhone client for Android, iPhone and Windows. 3CXPhone for Windows is available to download and is CTI ready, allowing you to control your IP desk phone from the client. The Android and iPhone clients are coming in the next one to two weeks as this isn’t a feature complete release.

What’s New in 3CX Phone System Version 12

We have focused our efforts on improving 3CX Phone System from the users perspective and version 12 certainly gives 3CX users unparalleled mobility and productivity. We’ve really raised the bar on the new 3CXPhone client by giving it an easy to use interface and packing it with features. The new 3CXPhone client takes this version of 3CX Phone System to a whole new level.

3CX is pleased to announced that the 3CX Phone System Version 12 Alpha Build has been launched

3CXPhone is Easier to Use

  • New interface with an improved Android and iPhone user experience.
  • Native app for a more seamless and responsive user experience.
  • Easy call forwarding setup from your smartphone.
  • Many features previously available only via 3CX MyPhone can now be done from your smartphone such as:
    • Set status
    • Login and Logout of queues
    • Be alerted to new voicemails

3CXPhone is Easier to Deploy and Manage

  • Network auto-sensing – 3CXPhone detects if it’s not on the LAN and changes its configuration automatically.
  • Easy one click auto provisioning – 3CXPhone can now be provisioned from anywhere. Users simply click on a provisioning attachment.
  • Improved troubleshooting.
  • Native, easily deployable app. No more silverlight!

Integrated Softphone

The softphones have been integrated into the client and received a major revamp and many new features:

  • Ability to easily perform blind or attended transfers from the interface.
  • Multi Line – 3CXPhone can now handle multiple lines on all platforms – necessary for conferencing, attended transfer etc.
  • Ability to easily create conference calls on 3CX Phone System.

CTI Mode

When in the office, use the 3CXPhone client with your desk phone in the CTI mode to get amazing productivity gains from your IP phone.

  • Call control of Yealink, Grandstream & snom phones.
  • Initiate calls with a mouse click – no retyping of phone number.
  • Easy call transfer.
  • Create conference calls with a few mouse clicks.
  • Uses CTI API on the phone, not call back.

Multi-Platform

3CXPhone is available for all major platforms:

  • Android 2.3 and up – Will be available to download from Google Play soon.
    • Tested on popular Android phones from Samsung, HTC, LG, Sony Ericsson.
  • iPhone 3, 4 and 5 – Will be available to download from the Apple Appstore soon.
  • Windows 7 and 8

Unmatched Mobility with PUSH Support

We’ve taken mobility to a completely new level for users as 3CX Phone System 12 is the ONLY PBX to support PUSH Technology! Both the Android and iPhone clients support the PUSH mechanism, meaning that the client will be activated on an incoming call or chat message.

  • If your phone is in sleep mode, 3CX Phone System will “wake up” the client.
  • Saves battery power.
  • You don’t have to remember to keep it active.
  • Allows users to be reachable via the phone system from anywhere.
  • Slashes company call costs because users can be reached via VoIP.
  • Users do not need to give out mobile number as much.

Unified Communications

The new 3CXPhone is a fully featured unified communications client, not just a softphone:

  • Integrated Presence – check status of other users.
  • Integrated chat, available for all platforms – Coming soon.
  • Easy one click conference call setup – Coming soon.
  • View voicemails and call history from your smartphone & Windows desktop.
  • Ability to set status from your smartphone.

Better Integration of Phones on Cell Network

3CX Phone System now includes a mobile agent which allows better integration of calls forwarded via the cell phone network:

  • Hold or Resume calls
  • Transfer calls
  • More features will be added in upcoming service packs.

IP Phone Management & Security

IP Phone Management
3CX Phone System has made IP phone management drastically easier for the administrator:

  • Firmwares for supported phones are pre tested by 3CX.
  • Easily update all IP phones on the network with a few mouse clicks.
  • No more interop problems as firmwares are validated by 3CX BEFORE their release.
  • This feature will require a valid maintenance agreement.

Security
3CX Phone Systems strong security has been further enhanced with the following features:

  • Default HTTPS – for IIS systems – HTTPS is now enabled and configured by default.
  • Improved security of provisioning folder.

Installing 3CX Phone System 12 Alpha

As version 12 is a major release, a full reinstall is required in order to upgrade from 3CX Phone System 11 to 12 and the following steps are required:

  1. Take a complete backup of your 3CX Phone System 11 installation using the 3CX Backup and Restore tool (Start > All Programs > 3CX Phone System > Backup and restore Tool). Note – this might take some time depending on the amount of voicemails, recordings and call history records. Please note that only backups from 3CX Phone System version 11 will work.
  2. NOTE: If you have a lot of voicemails and recordings, it is recommended to take a backup of these manually and exclude backing them up from the backup and restore. This will save a lot of time during the upgrade.
  3. Uninstall 3CX Phone System 11.
  4. Download and install 3CX Phone System 12 Alpha.
  5. Restore your backup when prompted via the 3CX Wizard.

Downloads

We look forward to your comments and feedback on 3CX Phone System V12 Alpha