Voicemail

Kiwi VoIP Voicemail
Every Kiwi VoIP number comes with its own voice mailbox which you can access from your Kiwi VoIP phone, from any other phone, via email or via the Kiwi VoIP Live portal.

Accessing your voicemail box

  • From a Kiwi VoIP Phone – Simply dial *55 from you Kiwi VoIP phone to access your personal mailbox (or dial 028890000)
  • Voicemail Star Access – Dial your own Kiwi VoIP number from any phone and wait for it to go to voicemail.  When you start to hear the voicemail greeting press ‘*’ and you will be prompted for your voicemail PIN code (must already be setup) – you will then be able to access your mailbox messages as normal.  You can also setup calling numbers as trusted callers to avoid having to enter a PIN number
  • From another Phone via the portal – Dial one of our Voicemail portal numbers which are listed below. When prompted for your mailbox number enter your Kiwi VoIP number and then ‘#’, followed by your PIN number and ‘#’. NOTE: Before you can access your mailbox remotely you need to setup a PIN number under Voicemail settings in the Kiwi VoIP Live Web interface (https://portal.kiwivoip.co.nz)
  • Via Kiwi VoIP Live – You can check your new voicemails by simply logging into Kiwi VoIP Live (https://portal.kiwivoip.co.nz) and clicking on the messages tab. (You cannot setup prompts etc. using the web interface however)
  • Via email – You can login to Kiwi VoIP Live and under voicemail settings setup an email address to forward all voicemail messages onto. For the technically minded users you can also connect to our IMAP server (imap.Kiwivoip.co.nz) and check your voicemail directly from your email client such as Outlook. Contact support@Kiwivoip.co.nz for more details on how to do this.

Setting up your Voicemail greetings

  • From a Kiwi VoIP Phone – Simply Dial *55 from your Kiwi VoIP Phone (or 02889000) and then after listening to any new messages you may have, press ‘0′ to access your greetings settings
  • From another Phone – Dial our Voicemail portal number which is 028890000. We also have local access numbers in some areas (* see below). When prompted for your mailbox number enter your Kiwi VoIP number and then ‘#’, followed by your PIN number and ‘#’. NOTE: Before you can access your mailbox remotely you need to setup a PIN number under Voicemail settings in the Kiwi VoIP Live Web interface (https://portal.kiwivoip.co.nz). After listening to any new messages you may have, press ‘0′ to access your greetings settings.

Once you press ‘0′ to access your voicemail greetings settings then you can select:

‘1′ – To setup your unavailable message

‘2′ – To setup your busy message

‘3′ – To setup your name

‘4′ – To setup a temporary greeting (i.e. on vacation for a while)

‘5′ – To change your PIN number (instead of using the Kiwi VoIP Portal site)

Press ‘#’ after recording and follow the prompts to listen to the recording and save it if you wish.

There are lots of things you can do in your voicemail box such as navigate messages, change folders, move messages between folders, forward messages, play back message details, return a call, place a new outgoing call and more… Here are the main menu options available to you when you connect to your mailbox:

Menu when not listening to messages

‘1′ – Listen to messages in currently selected folder. (new or old messages selected when you first connect)

‘2′ – Change your current message folder. (’0′ for new messages, ‘1′ for old messages, ‘2′ for work messages, ‘3′ for family messages, ‘4′ for friends messages, ‘#’ to cancel)

‘3′ – advanced options (’4′ to place an outgoing call)

‘0′ – Mailbox options (record greetings and set PIN number)

‘*’ – Help

‘#’ – Exit

When listening to messages

‘3′ – advanced options (’1′ – send a reply if a Kiwi VoIP user, ‘2′ – call the person who left the message, ‘3′ – listen to the message details, ‘4′ – to place outgoing call)

‘4′ – Go back to the previous message

‘5′ – Repeat the current message

‘6′ – Play the next message

‘7′ – Delete the current message

‘8′ – Forward the message to another Kiwi VoIP mailbox

‘9′ – Save the message to a folder (’0′ for new messages, ‘1′ for old messages, ‘2′ for work messages, ‘3′ for family messages, ‘4′ for friends messages)

If you have any further queries about the Kiwi VoIP Voicemail service then please email us at support@Kiwivoip.co.nz.

* Our other local voicemail access numbers are:

099749000 – Auckland

039749000 – Christchurch

049749000 – Wellington

079749000 – Hamilton

039748000 – Dunedin

099748000 – Whangarei

069299000 – Napier